The Clinical Support Specialist III will work full-time Monday through Friday, daylight hours. Under the general direction of the Manager/Coordinator, this individual is responsible for maintaining operations to include specific support functions or satellite areas. Performs a broad range of clinical support services with an active customer interface. Serves as a team leader and resource individual to ensure efficient provision of services.

Responsibilities:

• Maintain office equipment and inform appropriate personnel of service needs.

• Interact directly with patients, family members, staff members, and healthcare professionals. Problem solve utilizing independent judgment.

• Utilize computer system to enter, retrieve, edit, and print data as required.

• Answer work area telephones and triage calls as appropriate.

• Obtain and input pertinent patient demographic and insurance data, as required, for patient registration and billing. Possess knowledge of pre-authorization requirements for imaging procedures.

• Retrieve or instruct patients to obtain prior images or medical records pertinent for review at the time of testing.

• Provide general clerical support and serves as a resource individual for imaging support personnel. Possess an in-depth knowledge of specific department functions (i.e. Scheduling, mammography screening program, file maintenance, etc.)

• Maintains and retrieves patient records in accordance with hospital / departmental policies governing patient confidentiality.

• Follow the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient.

• Expeditiously compile documentation needed to process patients upon arrival. Prepare departmental reports, forms, and miscellaneous forms as required.

• Obtain information and schedule examination appointments. Utilize judgment in determining the appropriate level of service based on clinical needs, clarify pre-authorization requirements, and furnish preparatory examination instructions and assistance to patients.

• Maintain inventory and ordered supplies as required.

High school graduate or GED equivalent.

12 months previous experience in the use of computers, patient record maintenance and/or reception is required.

Ability to assume a leadership role in the absence of immediate supervision.

In-depth working knowledge of Hospital and Radiology Information Systems.Knowledge of third-party healthcare coverage and billing requirements.

Interpersonal and communication skills are necessary to effectively interact with patients, physicians, consumers, and other healthcare professionals.

Licensure, Certifications, and Clearances:

• Act 31 Child Abuse Reporting with renewal

• Act 33 with renewal

• Act 34 with renewal

• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran