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Manulife Director, Sponsor Financial Services in Waterloo, Ontario

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

As the Director of Sponsor Financial Services, you will be responsible for overseeing all financial aspects related to our sponsor relationships. You will play a crucial role in managing sponsor accounts, optimizing processes, and providing strategic financial guidance to the leadership team. The ideal candidate will have a strong background in finance, exceptional leadership skills, and a proven history of driving financial performance in a similar role.

Responsibilities

  • Oversee the Sponsor Receivable Accounts, including Client Financial Reporting, Controls, Commissions, and Premiums.

  • Preparation and review of the monthly/quarterly review with the VP & CFO.

  • Oversee financial compliance and risk management activities and project initiatives.

  • Lead and mentor a team to ensure high performance and continuous development.

  • Identify areas for improvement, implement best practices, automation, and digital tools to improve efficiency, accuracy, and service delivery.

  • Collaborate with senior management and internal stakeholders across multiple teams.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.

  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

  • You thrive in teams and enjoy getting things done together.

  • You take ownership and build solutions, focusing on what matters.

  • You do what is right, work with integrity and speak up.

  • You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we are looking for

  • Accounting Designation (CPA) with 5+ years of experience in financial management or related field, with a focus on sponsor or client financial services.

  • Proven history of success in driving financial performance and managing sponsor relationships.

  • Strong understanding of financial principles, including budgeting, forecasting, and financial analysis.

  • Excellent leadership and communication skills, with the ability to influence and collaborate effectively across all levels of the organization.

  • Highly analytical mindset with the ability to translate financial data into actionable insights.

  • Experience working in a fast-paced, dynamic environment with the ability to adapt to change and drive results.

  • Strong analytical capabilities, very comfortable with quantitative & financial analysis. High level of conceptual skills and an ability to operate strategically.

  • Demonstrated ability to influence senior leadership team members individually and collectively, and get recommendations approved and implemented.

  • Change management/ambiguity: ability to work in a challenging environment with limited information but continue to push tasks through based on known information, common sense and asking the right questions.

  • Meticulous: importance to detail to ensure the highest quality of work is shared with senior management for their review.

  • Research, analysis, and strong problem-solving abilities by identifying issues, taking a logical approach to finding an answer based on research and sound analysis.

  • Project management: ability to drive projects to execution by developing deliverables timelines and effectively managing stakeholders.

  • Strong business acumen, customer, and market focus; proven strategic thinking and execution skills.

  • Ability to work independently and as part of a collaborative team.

  • Demonstrated ability to work effectively in diverse environments and cultures.

  • Bilingual (French & English) preferred.

What can we offer you?

  • A competitive salary and benefits package.

  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

  • A focus on growing your career path with us.

  • Flexible work policies and strong work-life balance.

  • Professional development and leadership opportunities.

Our commitment to you

  • Values-first culture: We lead with our Values every day and bring them to life together.

  • Boundless opportunity: We create opportunities to learn and grow at every stage of your career.

  • Boundless opportunity: We invite you to help redefine the future of financial services.

  • Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.

  • Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest

Salary range is expected to be between

$101,700.00 CAD - $183,060.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

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