Organization:

EMC - Eden Medical Center

Position Overview:

Provides a variety of support services for the efficient operation of the department. Under supervision, follows directions in accordance with accepted standards and practices, to provide services to meet the needs of neonatal, pediatric, adolescent and geriatric patients.

Job Description :

Customer Care

a. Maintains good relations with patients, medical staff and other departments as well as other hospital that use services. Communicates clearly and tactfully with patients. Maintains harmonious relationship with unit and coworkers, providing support and assistance to coworkers to ensure quality care.

b. Consistently interprets and transcribes physician orders correctly. Processes manual and computer test orders for lab areas. Organizes work to complete job tasks in a timely manner.

c. Consults with medical staff and other health care providers on matters relating to laboratory services. May be assigned Lead Administrative Assistant III, in absence of Administrative Assistant Supervisor.

Communication

a. Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards. Receives, handles and transfers phone calls and messages within the department promptly and courteously.

b. Maintains an adequate filing system so that information can be retrieved and assists in preparing reports. Performs light typing; operates a CRT and other related office equipment in fulfilling work assignments. Assists with care and maintenance of department equipment and supplies. Maintains orderliness and cleanliness of work areas.

c. Assists in training/orientation of new hires. Communicates technical information in a manner appropriate for the intended audience. Serves as a resource to other employees.

Customer Satisfaction and Teamwork

a. Consistently demonstrates the ability to recognize, establish and deal with priorities first. Communicates clearly and tactfully with patients. Demonstrates ability to tactfully handle difficult situations, remains calm even when a patient, MD, coworker or other EMC employee is upset. Identifies when help is required in providing patient care and seeks it appropriately, recognizing own limitations.

b. Greets callers, ascertains name and firm represented and notifies appropriate employee of visitor arrival.

c. Responds promptly to changes in workload, adjusting assignments as necessary to achieve optimal productivity and efficiency.

EDUCATION

• Equivalent experience will be accepted in lieu of the required degree or diploma.

• HS Diploma or equivalent education/experience

PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:

• Minimum 1 year healthcare environment experience

• Minimum 1 year Radiology experience

SKILLS AND KNOWLEDGE

Skills: Administrative:

• Ability to work in a dynamic, fast paced, challenging environment

• Excellent communication skills, written and verbal

• Input data into computer programs

• Proficiency with PC and computer terminal

Skills: Machine:

CRT (Mainframe)

• Computer

• Fax, fax modem

• Photocopier

• Typewriter

• Skills: Other:

EKG skills: Shift 3 (NOCs)

• May assist with PPD injections when approved (S-Th NOCs)

• May assist with venipuncture phlebotomy when approved (S-Th NOCs)

Typing: 30 wpm/Days; 30wpm/PMs; 30 wpm/NOCs

Job Shift:

Evenings

Schedule:

Short Hour

Shift Hours:

4

Days of the Week:

Monday

Weekend Requirements:

Sunday

Benefits:

No

Unions:

Yes

Position Status:

Non-Exempt

Weekly Hours:

8

Employee Status:

Short Hour

Number of Openings:

0

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $28.11 to $35.60 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.